Sustainable Management in The Societal Aspect

The Company operates its business with due regard to social values. The Company is committed to develop its business for sustainable growth, by offering quality products, being honest in its profession, and being responsible for the development of society at large through the following societal policy and guidelines.

Human rights

The Company is committed to conducting business with respect for human rights in accordance with internationally recognized standards and adhering to the Universal Declaration of Human Rights (UDHR) as a guideline for setting human rights policies. To ensure there is no human rights violation to any stakeholder in any part of its value chain. Hence, the Company aims to respect human rights in every part of its value chain, examine human rights impact as part of the operating process, evaluate human rights risk, and set up prevention measures. These initiatives are to ensure that the Company’s operation does not violate human rights and encourage awareness for our suppliers and alliances.

The Company's human rights oversight and human rights operations are carried out by the Corporate Governance Committee, a subcommittee assigned by the Board of Directors, which is integrated as part of the Company's sustainability management process in setting human rights policies and practices, including comprehensive human rights management throughout the Company's value chain. The related duties are allocated to units responsible for human rights operations, such as business groups, human resources, procurement and social enterprise units. In addition, the Risk Management Committee is responsible for overseeing human rights risks, with the Risk Management Department responsible for overseeing different operations to manage and respond to human rights risks.

Human Rights Targets

Targets
  • No human rights violation
  • 100% completion for employee training on human rights policy.
Results
  • No human rights violation
  • 100% completion for employee training on human rights policy.

Human Rights Management

The Company has integrated human rights into its business operations throughout the value chain, while also promoting the participation of all stakeholders in respects for human rights principles. In 2024, the Company undertook human rights management efforts as follows:

  1. Announced and reviewed human rights policy and put it into practice throughout the organization.
  2. Assessed human rights risks and conducted comprehensive human rights due diligence to prevent human rights violations.
  3. Set human rights performance goals.
  4. Established a mechanism to receive and respond to complaints, including measures to remedy impacts through stakeholder engagement in the event of human rights violations.
  5. Communicated and trained employees at all levels in order to raise awareness and promote knowledge and understanding in a continuous manner.
  6. Promoted and supported the respect for human rights principles for all stakeholders throughout the value chain.

Comprehensive Human Rights Due Diligence

The Company has reviewed its comprehensive human rights due diligence practice in order to identify and assess potential human rights issues arising from the Company’s business operations, covering all stakeholders throughout the value chain, in order to prevent and mitigate them, and to establish guidelines for managing the risk of human rights violations for effective operations throughout the Company per following:

Human rights impact evaluation
  • Indicate areas at risk of human rights violation from the Company’s operation
  • Identify stakeholders and affected employees as the result of human rights violation
  • Evaluate the risk level of human rights violation
  • Evaluate the potential impact on human rights violation
Effectiveness monitoring
  • Set up measures to prevent or mitigate the effect of human rights violation
  • Assign accountability for the measures to prevent or reduce the effect of human rights violation
  • Track the progress of the measures to prevent or reduce the effect of human rights violation and continuously revise the measures as appropriate
Remedy
  • Set out remedial measures to provide compensation to those affected by violations of or non-compliance with human rights principles.
  • Provide remedies for those affected by human rights violations with the high level of risk and severity of the impact first, then follow by those affected in other groups.
Whistleblowing channels
  • Set up channels for reporting information and receiving complaints regarding violations of or non-compliance with human rights principles according to the whistleblowing policy.
Stakeholder Engagement
  • Engage with affected stakeholders in the value chain to comply with human rights

Human Rights Risk Assessment

The Company assesses and identifies material human rights issues to consider human rights risks, the likelihood and impact of human rights risks related to the Company's business operations throughout the value chain. The Company conducts risk assessments in conjunction with the annual corporate risk assessment, including risk assessments at key operational stages, such as due diligence, joint ventures, and environmental impact assessments (EIAs) in project development. Stakeholders affected by human rights issues will participate in the assessment and identification of potential issues, as well as considering the effectiveness of mitigation measures. All risks will be managed by setting measures and management plans to support and respond to risks as appropriate.

Key Human Rights Issues throughout the Company's Value Chain

Value Chain Stakeholders Key Human Right Issues
Land Acquisition
  • Creditors
  • Local communities
  • Long-term impacts of the Company's projects on local communities
  • Contract compliance and debt repayment capability
Design
  • Suppliers
  • Long-term impacts of the Company's projects on local communities
Funding Management
  • Creditors
  • Contract compliance and debt repayment capability
Procurement
  • Suppliers and business partners
  • Illegal and forced labor
Marketing and Sales
  • Competitors
  • Customers
  • Fair competition and non-discriminatory trade
  • Harassment or improper treatment of customers
  • Violation of customer personal data
Construction Management
  • Suppliers, business partners and contractors
  • Local communities
  • Illegal and forced labor
  • Long-term impacts of the Company's projects on local communities
Quality Control
  • Customers
  • Product quality and safety standards
Delivery
  • Customers
  • Product quality and safety standards
After Sales Services
  • Customers
  • Equitable and equal treatment of customers
Organization Management
  • Employees
  • Shareholders
  • Violation and improper treatment of employees
  • Equality of rights of all shareholders

Human Rights Complaint Management and Remedy

The Company has established a whistleblowing / complaint system for both internal and external parties to cover all stakeholders by issuing a Whistleblowing Policy which includes complaints related to human rights. In addition, measures for handling complaints are appropriate, clear, transparent and fair, including protection of complainants or whistleblowers, confidentiality of whistleblowers, and appropriate punishment measures for wrongdoers.

In addition, in case of human rights violation, the Company is committed to providing fair and appropriate compensation to those affected while refraining from discriminating or obstructing their rights to claim and access any of the Company's compensation processes. The Company will determine measures and methods for providing compensation to those affected quickly and fairly, both in the form of financial compensation, such as money, expenses for damage, compensation or assistance, or it may be in kind or as a substitute for the damages that have occurred, and other remedies other than financial compensation such as providing advice, recommendations, and sourcing experts to participate in resolving the impacts.

Human Rights Complaint

In 2024,

the company had no cases of complaints or lawsuits regarding human rights violations.

Human rights Complaint and human rights violations

2022 2023 2024
Human rights violations 0 1 0

Safety, Occupational Health and Work environment

The Company implemented the policy on safety, occupational health and work environment as follows:

  • Issued the Safety, Occupational Health and Work environment Policy that covers all employees, contractors, stakeholders and those involved in the Company's operations throughout the value chain and ensure strict compliance with relevant safety laws and standards.
  • Stipulated safety as part of the corporate level performance indicators and included it as one of the performance indicators of the CEO.
  • Managed risks to prevent losses from accidents that may cause death, property, work processes, including promoting good health, occupational health and work environment of employees, contractors, stakeholders and related parties.
  • Organized training and communication about safety, occupational health and work environment to employees, contractors, stakeholders and related parties for continuous understanding and awareness.
  • Stipulated safety, occupational health and work environment as part of the Code of Conduct for Suppliers. All contractors must acknowledge, understand and strictly comply with the code. The Company is committed to managing work to prevent accidents from the Company's operations, whether to employees, contractors or persons related to the Company as well as external parties. Therefore, the target for work-related accidents is set as part of the Company's sustainability goals, which are included in the corporate performance indicators to measure the performance of the Company's executives.
Indicator Unit Target
Accident related to work of employees and related parties Time 0

Safety, Health and Work Environment Training

Employee Training Unit Performance
Number of employees who received training on safety, occupational health and work environment Person 173

Safety, Health and Work Environment Training Course

Training Course Number of staff trained (Persons) Satisfaction rate
Basic training on firefighting, Class 1 47 94.90%
Basic training on firefighting, Class 1 56 95.06%
Stress Management Training through Mindfulness Activity, Class 1 37 89.93%
Stress Management Training through Mindfulness Activity, Class 2 33 91.93%

Employee Healthcare

  • Provided health and life insurance for employees, covering medical treatment for employees from illnesses or diseases, including coverage in case of physical and life harm.
  • Provided annual health check-ups and flu vaccinations for all employees to check and plan for employee healthcare and reduce the risk of future diseases.
  • Launched initiatives to promote physical exercise for employees by organizing Fit Fun Firm Dancing Body Combat by experts to train employees and providing a fitness room for employees in collaboration with Rocket Fitness, a fitness center of the group of companies, to use free of charge.
  • Offer dental delivery service in collaboration with Bangkok Smile Dental Clinic to provide a dental mobile vehicle to take care of employees' dental health at the Company's head office.
  • Provide a massage service to help employees relax the body and mind from work by arranging experts in relaxing massage to offer services to employees every week.
  • Collaborated with Vitala Physical Therapy Clinic, a physical therapy service provider of the group of companies, to provide healthcare services for employees, where employees can try out the services without charges supported by the Company's group insurance for employee treatment.

Workplace and Environmental Management

  • Install air purifiers in conference rooms and common rooms to help absorb air pollution and small dust particles or PM 2.5.
  • Arrange pest control to get rid of termites, ants, mosquitoes, and other insects in areas throughout the head office on a monthly basis.
  • Clean and wash air conditioners in every office room and meeting room at the head office on a monthly basis.
  • Communicate public relations to employees to comply with safety and security measures are put in place during holidays to prevent any loss of possession and life
  • Metal sheet fencing is installed at the construction site, the fence must be high enough, and labeled for no trespassing. The fence belongs to the construction project and shall stay within the project area. Construction materials are strictly prohibited from being placed outside of the project fence
  • For high-rise building construction, chain links are extended from the building under construction to prevent materials from falling to the ground. Chain links must be regularly checked throughout the construction period, should there be any repairment needed, the repair must be done immediately
  • For high-rise building construction, tower cranes must be evaluated by professional licensed engineers according to the Labor Department’s regulations.
  • For high-rise building construction, every 2-3 floors scaffolding and safety net must be installed to construct exterior walls
  • Check condition of any machine before use to prevent accidents
  • Use arm driven type cranes and maintain the crane arms within the construction project area, not extended out to the surrounding areas, within the safe zone, and located outside the line of high-voltage electric poles according to the Electricity Generating Authority of Thailand's regulations
  • Provide a first aid room with basic first aid tools
  • Arrange for safety officers to supervise the project area 24 hours a day
  • Supervise the use of electricity and provide necessary fire extinguisher and equipment
  • Provide legal liability insurance against the life, body, and property of third parties
  • Install 24 hours CCTV security cameras above the project fence to maintain security within the project and nearby areas
  • Provide adequate lighting at night around the construction site
  • Measures to prevent the effects of fire accidents are as follows:

    • Prepare chemical fire extinguisher in case of a fire
    • Arrange for inspection of the fire prevention and warning system to ensure good working conditions. If it is found to be damaged or inoperable, immediately take corrective action
    • Place how-to-use labels wherever the devices are mounted so that anyone near the accident can use the devices immediately
    • Organize training and drills to evacuate people in case of fire

Measures to monitor and inspect safety impacts within the construction project area are as follows:

  • Provide whistleblowing channels for receiving complaints and find ways to solve problems immediately
  • Compile accident statistics and results to assess the effectiveness of preventive measures on safety and continuously revise measures as appropriate
  • Arrange for inspection of fire extinguishers to always be in good working condition. If it is found to be damaged or inoperable, repair or replace immediately

Measures for Safety, Occupational Health and Work environment in the Event of an Epidemic or Emerging Infectious Disease

With regard to the COVID-19 pandemic, the Company has emphasized healthcare and epidemic prevention by setting guidelines for the event of an epidemic or emerging infectious disease to respond in such events to take care of the health, occupational health and safety of employees and workers in the Company's workplace, including the potential impacts on the business operations and society as a whole. Therefore, measures for infection prevention and management related to health must be prepared, such as the use of personal protective equipment, control of the spread of infection and care for a safe work environment. This is considered a guideline for executives to help them deliberate and decide on measures to respond to the outbreak of an emerging infectious disease in compliance with the announcement of laws, guidelines and standards from the Department of Disease Control, Ministry of Public Health and relevant government agencies. The objectives are to mitigate potential impacts from such event and allow the Company to continue its business and resume to normal conditions in the event of an epidemic in an effective manner.

Safety, Occupational Health and Work Environment Risk Assessment

The Company monitors the status of safety operations, compliance with safety, occupational health and work environment policies and practices and continuously emphasizes safety management improvement by analyzing, identifying and assessing various potential risks that may cause losses to the Company, leveraging its risk management process. Risk assessments and reviews are conducted annually to serve as a framework for monitoring safety operations to be consistent throughout the organization and cover all areas of the Company's operations.

Apart from the risk assessment in every process along the Company's value chain, the Company has also assessed safety risks and set safety standards for all projects that must comply with the Environmental Impact Assessment (EIA) report for projects under construction that may have high risks in terms of safety, occupational health and work environment. In collaboration with contractors in each project, a safety officer (OSA) is assigned to the construction site to supervise and ensure strict compliance with safety measures, prepare construction project safety reports, conduct safety inspections, provide knowledge, advice and help resolve work conditions that may cause danger, to ensure safety in various aspects during construction. This includes maintaining cleanliness and hygiene within the construction projects and the communities surrounding the construction projects appropriately.

Additionally, the Company has fostered a safety culture throughout the organization focusing on the participation of employees and contractors to control, prevent and reduce risks that may directly affect the Company's employees and contractors. The Company raises awareness and promotes safety behavior through policy formulation, manuals, practices, training and activities continuously, including monitoring and following up on work-related accidents to regularly review work safety measures.

Safety-related statistics

Safety information Unit 2022 2023 2024
Number of accidents Time 4 2 0
Number of fatalities
Employees Person 2 0 0
Work-related contractor Person 0 0 0
Third party Person 0 0 0
Number of injuries
Employees Person 0 2 0
Work-related contractor Person 5 0 0
Third party Person 0 0 0
Lost-time incident rate (workdays lost due to work-related injuries)
Employees Day 0 0 0
Contractor Day 0 0 0
Third party Day 0 0 0
Persons on leave from work-related injury
Employees Person 0 0 0
Work-related contractor Person 1 0 0
Third party Person 0 0 0

Treatment of Employees

In 2024, the Company had no incidents of non-compliance with labor standards, labor laws and other relevant laws while there was neither labor cases nor lawsuits.

Employment

Proportion of employee
Amount (persons)
Percent
Proportion of employee Amount (persons) Percent
Total employees 613 100
By gender
Male 242 39.48
Female 371 60.52
By level
High level management 6 0.98
Mid-level management 56 9.14
Manager and up 293 47.80
Operational 206 33.60
Contractors or temporary staff 52 8.48
By age
46 years and above 92 15
31- 45 years 420 68.52
Lower than 30 years 101 16.48

Employment of the Disabled

The Company promotes the employment of the disabled by hiring the disabled to work with the Company to provide opportunities for the disabled to demonstrate their abilities and generate income for themselves and their families, in accordance with the Promotion and Development of the Quality of Life of Persons with Disabilities Act B.E. 2550 and its amendments. In 2024, the Company hired 6 disabled persons, or 0.98 percent, in accordance with the law.

Voluntary resignation rate of employees (Turnover rate)

Proportion of employee Amount (persons) Percent
Number of employees resigned (Turnover rate) 79 13
By level
High level management - -
Mid-level management 8 10.13
Manager and up 30 37.97
Operational 31 39.24
Contract-based 10 12.66
By work period
5 years and above 6 7.59
3 - 5 years 8 10.13
1 - 3 years 65 82.28

Setting the Working Hours

The Company clearly set the days and hours of work for employees.

Head office:

Working Day Monday to Saturday, alternating with Monday to Friday (with Saturdays off every other week)

  • Working hours 08:00 AM - 05:00 PM,
  • with a break from 12:00 PM - 01:00 PM
Project Office

Working Day Monday to Saturday

  • Working hours 09:00 AM - 06:00 PM,
  • with a break from 12:00 PM - 01:00 PM

Regarding overtime work, this must also comply with the Labor Protection Act. Employees can only work overtime if they have agreed on overtime work with their supervisors, or in urgent cases where overtime work is required. The Company must always receive prior consent from the employees in order to reduce excessive working hours of employees, which may affect the balance of personal life and may adversely affect the employees' health. The Company pays overtime compensation to employees in a manner that is fair to employees and in accordance with the law.

Employee development

Taget Unit Result
Human resources development hours/employee/year 5

Employee development Information

Employee development Units Result
Employees development Persons 500
Total time on employee development Hours 2,798
Average development hours per employee hour/person/year 5.60
Average development day per employee hour/day/year 0.7
Training and development costs Baths 8,002,125.61

Compensation and welfare benefits

Employee Compensation

In 2024, the Company’s total employee compensation amounted to THB 636,250,000.43

Details are provided below:

Type of Compensation Amount (THB)
Salary 455,976,071.62
Bonus 63,646,133.19
Commissions and incentives 69,194,460.23
Provident fund 13,846,196.99
Benefits and others 31,628,781.63
Shifts and overtime 1,323,356.77
Retirement benefit 635,000.00
Ratio of compensation of male and female employees
Compensation of female employees 359,753,502.82
Compensation of male employees 274,846,497.61
Ratio between female and male employees’ compensation 1.31 : 1
Welfare and Benefits
Accident insurance and health insurance
For all employees in all levels. Employees will be entitled to benefits in accordance with the insurance policy the Company has determined for each job position.
Provident fund
Employees may opt to join the Company’s provident fund after the probation period on a voluntary basis. The Company’s contributions will be in accordance with the employee’s years of service.
Annual health check-up
To promote health and wellbeing of the employees. Employees with at least 1 year of service is eligible for the annual Company-organized health checkup.
Employee uniform
The Company determines a uniform for employees every year on the basis of suitability for each type of work.
Monetary assistance

The Company provides monetary assistance to employees in various cases, namely,

  • For marriage,
  • To show condolences I case a family member of the employee passes away
Employee gift baskets
Employees that are in-patients at the hospital or those who have given birth will receive gift baskets.
Employee birthdays
The Company allows an additional day off for employees on their birthdays. The employee is able to exercise such right within their birth month.
Paternity leave
Make employees whose wives have given birth are entitled to 15 days of paternity leave. The leave must be within 90 days of the day of giving birth. The leave may be in a consecutive or non-consecutive manner.
Leave for marriage
Employees with at least 1 year of service may apply for leave for marriage purposes for not exceeding 5 days with pay.
Leve for funeral
Employees may apply for leave to attend the funeral of their legal parent, spouse, and child for 5 days each without pay.
Employee child tuition assistance
A child of an employee who qualifies as per the Company’s requirements is entitled to scholarship from the Company twice a year, for 5,000 THB each per child. The maximum number of children eligible is 2 children per 1 employee.
Annual party
The Company holds an annual party to foster relations and to allow employees to relax from work.
Fitness center
The Company provides a fitness center for employees to exercise before and after work.

Welfare Committee in the Workplace

The Company respects and supports the right to freedom of association. In order to comply with the Labor Protection Act B.E. 2541 (1998), the Company has established a Welfare Committee in the Workplace, where employees participate in the election of the committee to voluntarily form a representative group of employees to negotiate or express opinions on benefit policies and care for employees' well-being, as well as proposing guidelines for preventing and solving labor problems that may occur to employees within the Company.

The Welfare Committee in the Workplace has the following scope of authority:

  • Participate in discussions with the employer to provide welfare and benefits for employees.
  • Provide consultation and suggestions to the employer in providing welfare and benefits for employees.
  • Audit, control, and manage welfare and benefits that employer provides to employees.
  • Give opinions and guidelines for providing welfare and benefits for employees to the Labor Welfare Committee.

Provident Funds

Participation in provident funds

Name of Company No. of employees participating (Persons) Percent (%)
Assetwise PLC. 299 52.73%
Treasure M Company Limited 8 36.36%
Asset A Plus Company Limited 5 29.41%
Digi Tonize Company Limited 1 50.00%
WHB Company Limited 3 60.00%
Rhom Pho Property PLC. 82 59.85%
Other Company 24 53.33%

Employee Joint Investment Program (EJIP)

The Company aims to encourage employees to have a part in the ownership of the Company and be loyal to the organization, as well as promoting savings and investments in various forms for employees. The Board of Directors' Meeting No. 4/2024 on November 7, 2024 resolved to approve the first joint investment program between the Company's employers and employees (Employee Joint Investment Program "EJIP" No.1) for a period of 3 years, from January 1, 2025 to December 31, 2027, for permanent employees of the Company and its subsidiaries (except Rhom Bho Property Public Company Limited, its subsidiaries and associated companies)

Participation in employee joint investment program (EJIP)
Name of Company No. of employees participating (Persons) Percent (%)
Assetwise PLC. 124 28%
Treasure M Company Limited 5 36%
Asset A Plus Company Limited - 0%
Other Company 50 48%

Employee Engagement

Indicator Unit Target
Employee engagement Percentage 70

Employee Engagement Survey Results

Employee engagement survey Unit 2022 2023 2024
Number of employees participated in the survey Percentage N/A 95 93
Employee engagement Percentage 78.30 60 79

Treatment of Customers

Projects in prime locations
Easy to travel, near transportation hubs and surrounded by conveniences including basic utilities.
Happy living experience
with continuous customer care and after-sales services.
- Unique design for every project
Many types of rooms that understand the lives of residents with beautiful designs and decorations as well as cutting-edge living technology focusing on comfort and safety in living.
- Common areas supporting everyone's lifestyles
Allocation of large and diverse common areas completed with various amenities to meet the living and lifestyle needs of residents.

Development of Safe and Hygienic Products

Healthy Living

Creating projects that are living friendly, starting from project design, from the arrangement of common areas, wind and light directions, ventilation, materials used, to the selection of practical technologies, as well as providing personnel training to be able to offer assistance to residents in emergency situations safely.

Healthy Privilege

Offering special privileges for AssetWise Club members from a variety of services that meet all lifestyles to ensure that good health is attained.

Health Activity

Organizing health activities that cover all aspects of good health, including physical exercise, healthy cooking workshops, CPR training, etc.

Virtual Health

Supporting the use of simpler online health services instead of in-person doctor visits and hospital services.

“Health Station that Truly Cares for Residents”

The Company has raised the bar of the level of healthcare for residents in the project by creating a “Health Station” or health check-up area within the common areas of its condominium projects. The Company prepared complete equipment for basic health check-ups so that residents can access and receive healthcare advice from leading hospitals according to their needs conveniently and quickly without having to travel to hospitals.

Confidentiality of Customers

The Company is fully aware of the protection of customers' personal data that the Company holds. It is required that the use of customers' personal data must comply with the Personal Data Protection Policy, which is in accordance with the Personal Data Protection Act. The Company has appointed a Personal Data Protection Officer to oversee compliance with the policy, law, and guidelines for protecting customers' personal data. The Company also established a Personal Data Protection Working Group to set guidelines for the protection of customers' personal data, inspect operations, discuss solutions and prevention, and provide recommendations for proper and appropriate operations.

In addition, the Company has communicated the Personal Data Policy to all employees via the Company's intranet system and email. In particular, the Company emphasizes that employees who are responsible for monitoring and maintaining customers' personal data must adhere to the strict compliance with the policy and requires them to sign to acknowledge the policy. All employees of the Company already signed to acknowledge the Personal Data Protection Policy with 100 percent rate.

In 2024, the Company had no complaints regarding customers' personal data.

Business Innovation

The Company provided employees with knowledge in innovation and work process development through training courses as well as encouraging employees to adopt artificial intelligence (IA) technologies as a tool to help develop their respective work.

AI for Architecture and Interior Design Course

A course for employees in positions related to project design to apply AI for architectural work, including building design, interior design and decoration, and landscape design for the projects. There were 15 project design and development staff who participated in the training while the satisfaction assessment result for the course was 92.68%.

AI for Real Estate Course

A course for everyone to enhance their knowledge in using IA to further develop and improve work within the organization, leading to increased work efficiency and speed. 36 employees participated in the training and the satisfaction assessment result for the course was 85.78%.

The Company promotes self-learning through the Company's intranet system under "Wise.Ai" which is a channel for providing knowledge about AI, including introducing AI tools that are useful for work, in order that employees can study and apply them to benefit their respective work with the Company.

“KAVALON 3 Smart IoT

”Kavalon project is a campus condominium project located near the university. The Company intends to create a new form of innovative residence to provide customers with a good experience under the concept of “The Journey Is Yours, Endless Imagination”. AssetWise has designed Futuristic Living, a condominium that is more than just a residence, for creative living which reflects every identity without limits for the new generation of students and working people. The arrangement of common areas and complete facilities are combined with cutting-edge innovations.

AssetWise is committed to developing the innovation “Kavalon 3 Smart IoT” for the Kavalon project, which is in line with the concept of “The Journey Is Yours, Endless Imagination”, to allow residents to experience the convenience of modern living that is more than just a typical residence.

“Kavalon 3 Smart IoT” is an innovation that the Company aims to create to take care of and facilitate customers and residents in the common areas of the project. This helps meet the needs of the new generations with an emphasis on convenience with modern and easy-to-use convenience technology.

ASSETWISE CLUB “Privileges Program”

AssetWise is committed to creating a good experience for living in the Company’s projects and after-sales services to achieve the highest satisfaction for customers. Therefore, the Company has developed the AssetWise Club “Privileges Program” by incorporating a Customer Relationship Management (CRM) system into the Line OA to facilitate customers in providing special privileges for AssetWise Club residents. They can conveniently access privileges from many shops and services in collaboration with the Company by simply signing up to become a member and showing the received codes to obtain special privileges provided by the Company.

In 2024, 2,026 residents have registered as members of the AssetWise Club “Privileges Program”, with 44 participating shops and services, clearly reflecting the benefits and convenience that customers can receive from such services while the Company will continue to focus on the development of AssetWise Club “Privileges Program” to ensure the best customer care.

“Bank Matching”

The Company develops “Bank Matching” to assure buyers, whether houses or condominiums, of how much they are be able to apply for a bank loan and how much money will be needed to buy the desired houses and condominiums.

“Bank Matching” tool assists in sales, transfers ownership, reduce stress from applying for bank loans, and shorten the bank loan processing time which results in a smoother and faster sales revenue

To use “Bank Matching”, buyers can simply register at www .aswinno.assetwise.co.th, The program will analyze the buyer’s registration data to display available banks loans, the amount of loan, chance of receiving loan, monthly installment amount, and average interest rate.

Customer Satisfaction Survey

The Company includes customer satisfaction as part of the Company's sustainability goals, which are set as organizational indicators that measure executive performance and are also cascaded to employees at the individual level.

Indicator Unit Target
Satisfaction with Products Percentage 85
Satisfaction with Services Percentage 85
Net Promoter Score (NPS) Percentage 17

Customer Satisfaction Survey Results

Customer Satisfaction Survey Unit Results
Satisfaction with Products Percentage 88.85
Satisfaction with Services Percentage 92.75
Net Promoter Score (NPS) Percentage 24.31

Treatment of Suppliers and contractor

The Company has established a Code of Conduct for Suppliers and communicated it to suppliers to be aware of and strictly adhere to while this was also communicated to customers, along with the Anti-Corruption Policy and guidelines. In 2024, all suppliers of the Company were informed of the Code of Conduct for Suppliers, the Anti-Corruption Policy and guidelines, to comply with as a framework for operations in the same direction as the Company.

Capability Development for Suppliers and Contractors

  • Joint meetings between project contractors and consulting companies to discuss project construction operations and cooperate in developing quality construction work that complies with relevant standards.
  • Participate in inspecting constructions according to construction standards of the Company to jointly plan work, create mutual understanding and find ways to develop construction work properly together including summarizing problems that occurred during construction and finding solutions.
  • Provide training to educate contractors on construction processes and standards in terms of structural work, building service system, electrical system work, sanitary system, etc., in order to develop professional skills for contractors so that they are able to work according to the requirements and standards of the Company.

Note that from the cooperation to develop the capability of contractors to focus on quality development of construction projects in 2024, complaints about the projects in the residential areas and surrounding areas decreased from 2023 of 488 cases down to 382 cases, demonstrating the potential for good work and higher quality standards between the Company and contractors. This also includes plans to enhance the capability of suppliers and contractors to achieve greater efficiency.

customers complaints Unit 2023 2024
Number of customers complaints the projects in the residential areas and surrounding areas Cases 488 382

Developing the Quality of Life of Workers in Construction Projects

Quality of life care in construction projects: Building Social Impact (BSC)

A project that focuses on improving the quality of life of workers and making them happy at work, such as public utilities, cleanliness, and safety, as well as taking care of workers' dependents (if any) in terms of rights such as children's right; for example, creating an understanding of basic rights, pushing children into the education system, or creating a safe space for children while their parents go to work in the projects. AssetWise has collaborated with the Baan Dek Foundation (under collaboration with UNICEF) to provide advice and knowledge to construction contractors who are AssetWise's partners in operating to achieve the goal of sustainable labor, reducing labor shortages in the long term, and having a positive impact on skills and expertise related to work.

Continued operations since 2023 to the present, with 2 companies participating out of the 4 target companies, in which the Baan Dek Foundation has provided advice and trained those involved in the work sites to understand the tools used in implementing the projects to meet the standards continuously. The Company has also joined the network for sustainable development in the real estate sector to exchange ideas and jointly develop sustainable quality of life.

Cold water dispenser welfare initiative for construction projects

The Company recognizes the importance of water, which is an important factor for basic human consumption. Therefore, the Company joined forces with main contractors to provide cold water dispensers in construction projects so that workers can drink clean and cold water that meet quality standards. The goal is for every project to have a drinking water dispenser to help reduce the burden of expenses for workers and operators and reduce the use of plastic bottles. The Company has encouraged contractors to be responsible in the arrangement and provided support along with contractors for 2 additional projects in 2024: Modiz Vault Kaset-Sripratum and Modiz Avangarde.

Procurement of Products and Services

The Company provides opportunities for those who are interested in becoming a business partner of the Company to register as a new business partner of the Company on the channel procurement.assetwise.co.th

Selection of suppliers, contractors, workers, service providers and vendors

The Company has set clear criteria for selection where all suppliers, contractors, workers, service providers, and vendors must have qualifications according to the criteria specified in the procurement practices and has organized a strict review process by the Procurement Committee. The criteria for consideration include service quality, service capability, overall reliability, payment terms, performance guarantees, financial potential and stability, past experience or performance and ability to deliver work.

In addition, the Company has taken sustainable business operations into consideration as part of the selection of suppliers, contractors, workers, service providers, and vendors, who must have no history of human rights violations, unfair labor reporting, employment of child labor or illegal labor, failure to comply with occupational safety standards, corruption, and social and environmental disputes.

The Company also emphasizes the procurement of environmentally friendly products (Green Procurement) to aim at becoming an organization that reduces greenhouse gas emission and therefore set the criteria for selecting only vendors who have passed environmental quality standard certifications including ISO 14001, Green Label, Green Industry, or other relevant standards.

Green Procurement Target
Target Unit Target
Percentage increase in Green Procurement from the previous year percent 5

In 2024, the Company has considered selecting 18 suppliers for Green Procurement to purchase 25 items of Green Procurement products and services.

Procurement 2023 2024
List of environmentally friendly products are services (Green Procurement) 23 25

In 2024, the Company's Green Procurement list increased from 2023 by 8.70 percent, exceeding the target of 5 percent.

Performance Evaluation of Suppliers, Contractors, Workers, Service Providers and Vendors

The Company evaluates the performance of suppliers, contractors, workers, service providers and vendors by setting scoring criteria, which must be at least 60 points to be considered passed. In case that suppliers, contractors, workers, service providers and vendors do not pass the evaluation criteria, the Company will remove them from the Company's approved vendor list. The Company will send the evaluation results to be acknowledged and used as a guideline for further development of quality and work efficiency.

Regarding performance evaluation criteria of suppliers, contractors, workers, service providers and vendors, the Company will consider past performance in terms of product and service quality and the delivery that must meet the specified standards as specified in the contract. In addition, the Company has considered ESG performance evaluation by organizing an On-Site ESG Audit evaluation, setting criteria for consideration that covers responsible business operations and ensuring strict compliance with the Code of Conduct for Suppliers and anti-corruption practices, including compliance with human rights principles and legal and fair employment, compliance with safety, occupational health and work environment standards. This includes undertaking environmental operations that are in accordance with specified legal standards, providing measures to care for and reduce potential impacts, managing and alleviating global warming from greenhouse gas emissions, managing the impact of operations on communities and society, and participating in sustainable community and social development.

Credit terms for business partners policy

The Company’s credit terms are specified according to auditing standards, with emphasis on transparent credit terms management in its transactions with business partners.

Credit Terms

Suppliers: Major Contractors or Subcontractors

Credit Terms 15-30 days

Suppliers: Vendors

Credit Terms 15-60 days

Credit terms with each supplier will be determined by the Company according to the type of work, process, partnership history, and other factors while maintaining standards and fairness for every business partner

In the year 2024, the average Credit terms period was 25 days.

Treatment of The Community and Society

Target Unit Performance Results 2024
Violation of laws and regulations related to the community and society. Case 0
Fines incurred from mitigating damages to communities and society Bath 0

Taking care of communities surrounding the Company’s projects

From the Company's operations in 2024, all projects of the Company were carried out in accordance with the requirements of relevant laws and regulations in order to prevent potential impacts from the Company's operations.

Development of the Quality of Life of Communities around the Projects

Employment of People in the Community
Employment of volunteers in the community project

Since the Company joined the community to provide knowledge and develop skills for people in the Phahon Yothin 45 community, which is a community next to the Modiz Vault Kaset Sripratum project, on waste separation at events under the concept of Separate, Pour, Dry to aim for zero waste event, starting from 2023 to the present. This created new jobs and generated income for the community, resulting in a better quality of life from the beginning to the present. There were 20 skilled and income-earning community members, with a total income of 28,200 baht in 2024.

Local employment project

When a construction project is launched, employment of local people or communities surrounding the project will be considered first, in order to provide local people with jobs and income, which is listed as one of the company's organizational indicators according to the Company's policy of taking care of the community and its people. Employment includes jobs such as housekeepers and security guards at the sales gallery and construction sites to facilitate customers and the project construction areas, until the projects are completed and residents moved in. For example, at Atmoz Season Ladkrabang, the Company employed 2 local people, generating 342,000 baht in income for them.

Quality of Life of People in the Community

AssetWise emphasizes good quality of life, safety and sustainability in every part of its supply chain. Therefore, the communities around the projects are one of the target groups that the Company always pays attention to. The Company works together with contractors (partners) of each project with the following examples of community development around the projects:

Atmoz Season Ladkrabang

The Company carried out an initiative to take care of the quality of life around the project, surveyed various risks in the community, supported flood and fire prevention equipment for their safety in the community (Soi Chalong Krung 43 community). There were 49 households in the community who benefited from this initiative.

Modiz Avantgarde

The Company implemented a sustainable community initiative in collaboration with Pathum Thani Model, supporting coin-operated washing machines and coin-operated dryers for Pathum Thani Model as start-up capital for use in the community. This can generate income for sustainable development within the community where 182 households benefited from this initiative.

Community Economy
Support for Shops Around the Head Office and Around the Projects

The Company has developed a program via Line Official called PunnSook to record good deeds and participate in activities by using points and certificates (appreciation certificates, congratulations certificates) as rewards while giving satisfaction to participants in social activities. Donation was among activities organized for the initiative and participants can record various donations or record hours of doing good deeds by themselves.

“One Drop of Blood Extending the Lives of Fellow Human Beings.”

The Company partnered with Bhumibol Adulyadej Hospital to offer blood donation points through “A Drop of Blood for a Friend’s Life” campaign and invites its employees, suppliers, residents in the area near the headquarters, and the public to donate blood. In 2024, the Company hosted 4 events that attracted 521 participants and collected a total amount of 234,450 cc of donated blood and the blood donation was recorded through Line OA: PUN Blood.

In addition to setting up a blood donation point at the head office, the Company extended the scope by further accepting blood donation at Mingle Mall. The Company also supports the use of Line OA: @PunnbyAssetWise which is a tool for recording blood donation activities of students of Samutprakan Technical College. Blood donators will receive coins to exchange for coupons to buy meals or school supplies at the cooperative shops at their college.

Donation of Computers for Educational Institutions

The Company delivered computers, notebooks, and other unused equipment to Samut Prakan Technical College to support and promote educational readiness for youth.

Participation with Partners in Community and Social Care

Promotion of Employee Participation with Partners in Community and Social Care
Target Unit Target
Community and social projects conducted in partnership with partners Projects 12

In 2024, the Company collaborated with partners to implement 18 community and social care projects.

Projects Number of Project
AssetWise Beauty Run 2024 1
PUNKAN Auction 2
Blood donation to Phumipol Hospital 4
Taking care of communities surrounding the Company’s projects with Contractors 11
Total 18
Pankan Shop X AssetWise Project

The Group places highest value on the society and the environment and that is the reason we joined forces with Pankan Shop by the Yuvabadhana Foundation to accept donations of items in good condition to be sold to fund scholarships for youth across the country. Besides the scholarships, this project also helps reduce waste from clothing as these sharing activities were organized at the head office every 6 months and opened “Pankan Shop” at Mingle Mall shopping center in October 2022 until today. During 2024, total sales topped 1,339,771 baht which can be converted into 191 scholarships.

This is an activity to promote sharing both inside and outside the organization by encouraging employees and partners to bring used items in good condition for an auction. All proceeds from the auction will be donated to Pankan shops under the Yuvabadhana Foundation to be converted into scholarships for underprivileged children. Those who brought items to donate and were auctioned received a tax deduction certificate from the Yuvabadhana Foundation.

In 2024, the Company set up employee donation points at the Company's head office twice, with employees fully cooperating with the activities.

Donations for Community and Society

In 2024, the Company made donations to registered charities and non-profit organizations to support the community and society as follows.

Number of donations
10
Times / Year
Total Amount of donations
424,253.40
Bath